HP Envy Photo 7134 stuck in boot-screen

[JohnGr89]

Hello! I am desperately looking for a solution to my problem. My HP Envy 7134 printer has been working perfectly until 2-3 months ago. Occasionally, I would get "printer offline" error messages when trying to scan a document. Then I would turn off and on the printer and everything worked fine. The printer has always been connected to my WiFi network.

A couple of months ago I had to turn off and on the printer because of the same problem. After turning on the printer, it stuck in the middle of the boot-up/loading screen with the HP logo. No matter how long I waited, there was no progress. Turning off the printer using the power button was not possible. I did some research online as well as in the forum here and manage to solve the problem after pulling the power cable from the socket and leaving the printer without power overnight.

PS:  I have tried to remove the Instant Ink cartridges and place them again, but this also did not solve the problem. 

Since this first time, the problem came again and again. Every time I would solve it by pulling the power cable for the night. The next day the printer would work fine.

Now I have reached the point, where this solution does not work anymore. The printer is stuck at the end of the boot-up process (the loading bar is full) and cannot move on. I haven't found a suitable solution online. The printer is not under warranty, so I cannot get any real support from HP. 

I am pretty sure it is some kind of firmware issue, but if I cannot turn the printer on, and without a connection cable (there was non in the package), there are not many things I can do. 

PS: I have tried to remove and re-install the Instant Ink cartridges, but this didn't solve the problem. 

[Anand_Andy · Accepted solution]

Hi @JohnGr89,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Photo 7134 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!