HP Envy Photo 7155 Setup - not printing, no error codes

[Zemo72]

Hello, I bought a HP Envy Photo 7155 printer, last fall, when I was looking to upgrade from my Canon MG2522. Due to my Canon still having ink left in the cartridges, I've been slowly using up what remaining was left. I usually just print out shipping labels, but had looked to get something to print out Pictures and images I've done,  using  Midjourney. It took a bit longer, than I expected,  but I finally used up all of the ink in the Canon. I've set up many printers, before, and taking this one out, and getting it set up, seemed pretty standard procedure. Everything was going fine, up until I tried to do a print test page. Everything sounded good  but once it spit the paper out, there was nothing on it. No faint lines, nothing.
So, thinking, maybe I didn't click on something,  I open up the black and white shipping label from ebay, and hit print. Once again,  everything sounds OK,...but, once again, a sheet with no print on it.
I got online, and researched possible solutions. I deleted and re-installed the drivers. I double checked the ink cartridges,  to ensure they didn't have the little plastic strip on them.  Everything looks good, and the printer isn't giving me a 'replace ink cartridge ' message. I used the online diagnostic to find nothing having an issue.
I spent  around 3 hours, trying to figure out what was not right. I've tried the website assistant, which keeps me going in a circle.
I have a feeling that I'm overlooking something,  maybe since this is my first HP, I missed something.. Has anyone encountered this issue, and can point me in a direction of a solution. I really, really would appreciate it. I have orders that need to be shipped. Thank you,  in advance.

[Nal_NR]

Hi @Zemo72,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If this is the first time you are trying HP printer setup, follow the steps from this document. 

Update the firmware. Click here

You may also refer to this User guide for further assistance. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Zemo72]

I had tried the things, you suggested, but it didn't fix it. The printer acts like the ink is good, but no ink is printed. I looked at the cartridges, and they appear to be old (2017) so, I'm not sure if they are dried up. I tried cleaning print heads, but still no luck. As much as I hated to, I had to go buy a black cartridge for my old Canon, and use it, until I can get this HP Envy going

[Nal_NR]

Hi @Zemo72 ,

Thank you for performing the recommended steps, I see that it has not helped. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!