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‎07-24-2021 03:30 PM - last edited on ‎07-27-2021 12:25 PM by Retired

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 7 (64-bit)

Hello, HP Community Members,

 

After a power outage, my HP printer got a blue screen and flashing buttons with the error code "B8049FBC."
I restarted it and it worked fine for a few minutes, then it gave the same error again.
I checked and it appears the drives are up to date.

 

Kindly assist.

 

HP Envy Photo 7855 (img_01)HP Envy Photo 7855 (img_01)HP Envy Photo 7855 (img_02)HP Envy Photo 7855 (img_02)

Category:
16 people had the same question
5 REPLIES 5

‎07-26-2021 07:11 AM

HP Recommended

I have exactly the same problem, although I don't think it was triggered by a power outage.

 

Anyone??

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‎07-26-2021 09:15 PM

HP Recommended

Update:
I shut the printer down for two days in a row, then I started it, navigated through its menu options for a minute, printed some system information reports, and it worked fine for almost 7 hours now.

 

I'm not sure what was the root cause, but these steps may help it out
Kindly try the same scenario and let us know the results.

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‎08-08-2021 01:59 PM

HP Recommended

In my case what happened was that the same blue screen error happened again, but with a different memory address shown.  Then, mysteriously, the next day when I was logging into the PC, there was a pop up asking for permission for HP to update my system, the kind of message you get when you are installing or updating something.  Only, I had not installed or updated anything.   Very weird.   Were they somehow able to remotely trigger an update on my system, I wonder?    Not that I had asked them to.   Hmmm.   In any case, after that there were no more blue screens, how about that.   I had never turned the printer off.

 

My problem now is that the thing doesn't print at all, even though the genuine HP cartridges have plenty of ink.  Getting kind of disgusted with HP.

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‎08-11-2021 07:16 PM

HP Recommended

Everything is suspicious about this error.
What you described looks like it was an attempt to compromise your system.
I would recommend you change your credentials and perform security checks on your system.

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‎08-20-2021 07:14 PM

HP Recommended

Had that issue,, went back into printers settings and shut off 5g.  Issue resolved, printer been working fine for a week straight now.

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