HP Envy Photo 7858 can't go through the initialing

[6886166]

My Printer is HP Envy Photo 7858, and serial No. [Personal Information Removed]. When I plug in , the power light is on, initializing and stop at full blue line, only one blue spot, no self-check sound.

[A_Gayathri]

Hi @6886166,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy Photo 7858 can't go through the initialing. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Please follow the steps mentioned in this document:  HP ENVY 6200, 7100, 7800 Printers - First Time Printer Setup

HP printer setup (Wi-Fi Direct)

HP printer setup (HP Smart app)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[6886166]

The problem is still as before. Can you help me again?

[A_Gayathri]

@6886166,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!