HP Envy Pro6450 Is not connecting to new phone

[RMichels]

I got a new phone and I am having issues trying to connect my HP Envy Pro6450 to the new phone.  It seems to be an issue with the printer being findable.  I clicked the button on the back that's under the on/off button but that didn't help.  Has anybody else experienced this?  I have a really important document I need to print off ASAP.  I tried like crazy to find a way to talk to a real person at HP but that doesn't seem to be an option 😞

[A_Gayathri]

Hi @RMichels,

Welcome to the HP Support Community

I understand you are facing an issue with your wifi issues HP ENVY Pro 6458 All-In-One Printer is not connected. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps-  HP printer setup (Apple AirPrint for iPhone, iPad)

click here and follow the troubleshooting steps- Mobile printing solutions for HP printers

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

Click here  for HP printer setup (Print Service Plugin for Android)

Hope this helps! Keep me posted. 

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