HP Envy all in one printer blank screen but has power

[Diamonds76]

My HP Envy 4522 has a blank screen. It won’t switch off either unless unplugged. I have rebooted and followed the instructions from support but still the same. I opened the scanner, the ink is stationery too. Usually this would align. I think it’s a hardware issue! Is it fixable or time to get new printer? 

[Jay_G24]

Hi @Diamonds76,

Welcome to the HP Support Community

I'd like to help!

I understand the printer comes with a blank screen.

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware 

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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