HP Envy keeps defaulting photo tray to 5x7

[Whitemonk]

A previous poster with this problem did not appear to have this problem resolved. I am a Windows 10 User.

I have the same problem and wonder if any progress has been made in resolving this issue.

I have performed the same actions to no avail.

My firmware is PALFASPPXN003.2105A.00 and was applied on 2021-1-25.

[Dragon-Fur]

@Whitemonk 

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"Previous posters" number in the thousands.

"Same problem" and "Same actions" lack context.

That said, there are general setup requirements and places to set / adjust the paper size and type.

First,

If you have not done so, install the Full Feature Software (full driver) for the printer

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

1. Full driver provides print and scan functions supported by your printer.

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Next...

Load the paper according to the instructions in the User Guide

Page 15

Unless specifically known to be otherwise, only 4x6 inch paper is supported in the photo tray.

After the paper is loaded,

Tell the printer about the paper, set the Tray and Management (in EWS), and set the Printing Preferences

Select / create a Shortcut as the Default

and / or

Leave Default as "Everyday Printing" so when you submit a job you can adjust the settings easily

Example

Retain_Printing_Preferences_1

Next...

Depending on the software / application you are using,

Set / Adjust the Source (Tray) as opposed to leaving it "automatic"

Set the paper type and size in the driver / setup

Example - HP Smart for Windows - Simple Photo Print 4x6 inches

HP_Smart_W10_Borderless_Print_4x6_3

Example - Full Feature Software - Printing Preferences - Media Type / Size

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7134 All-in-One Printer 

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Question Resolved / Answered, Click "Accept as Solution"

[Whitemonk]

@Dragon-Fur

Thank you for your prompt and comprehensive response.

I apologise for not referring directly to @Paddyryans's post of the same title started on 2-18-2020, which appeared unresolved.

I will work through your recommendations and post back.

[Whitemonk · Accepted solution]

A bit of egg-on-face result.

The reason that the Printer Display changed from 4x6 to 5x7 was because the 4x6 paper had slid back in the photo tray on opening the paper tray when adding A4 paper to the main tray.

Moral: check that the photo paper is loaded properly before printing photos as per page 15 of the manual.