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‎09-08-2021 07:33 AM

HP Recommended
Product: H0P ENVY Photo 6234

I am trying to install HP ENVY Photo printer on my Windows 10 desktop.   It installs, but shows : Default, Error' and will not print. It prints fine from my ipad.  I have got the HP Smart app launched. Ive tried uninstalling it and then reinstalling but same problem.  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2021 02:13 AM

HP Recommended

@dimbat

 

Welcome to the HP support community.

 

I understand that you are getting default errors while printing, I am glad to assist you.

How is the printer connected, through USB or Wireless?

Did you uninstall the printer driver from the root level before installing the new driver?

 

Meanwhile:- 

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP smart app

Click here to download the HP Smart app

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-17-2021 02:13 AM

HP Recommended

@dimbat

 

Welcome to the HP support community.

 

I understand that you are getting default errors while printing, I am glad to assist you.

How is the printer connected, through USB or Wireless?

Did you uninstall the printer driver from the root level before installing the new driver?

 

Meanwhile:- 

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP smart app

Click here to download the HP Smart app

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-17-2021 09:23 AM

HP Recommended

Thank you , issue is now resolved.  It seem that even though I entered the correct model number, 6234, it was picking up the  wrong printer type - 6000 series.  Now work8ng f8ne. 

Was this reply helpful? Yes No

‎09-20-2021 07:32 AM

HP Recommended

@dimbat

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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