HP Envy pro 6422 prints only black and white prom Macbook pro

[Macbookuser]

Hello all,

For some days I have a problem: My printer Envy pro 6422 prints only black and white from all MS Office programs, although in the settings there is default 'color' The preview is also black and white. Printing from a pdf shows a colored preview but it prints also only black and white. 

I can prin in colors, when I print from the HP site, but this doesn't work properly (sometimes the preview window will not open) and even if it works, I have no more other functions I can choose (e.g. 'print at both sides'). 

Software is actualized, I have a Macbook pro with Mac OS Sonoma.

I don't know if it has to do with some updates, cause there were several, but two weeks ago it was still working.

Thanks for your answer!

M.

[Raj_05]

Hi @Macbookuser,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Pro 6422 printer is not printing in color from Microsoft Office programs and other applications on your Mac, there are several troubleshooting steps you can try.

1. Check Printer Settings:

   • Open the print dialog in the application you are trying to print from (e.g., Microsoft Word).
   • Make sure the printer selected is your HP Envy Pro 6422.
   • Click on the "Printer" or "Presets" menu and ensure that the printer settings include color printing. Verify that the option for color printing is selected.

2. Print a Test Page:

   • Print a test page directly from your Mac to check if the printer is capable of color printing.
   • Go to "System Preferences" on your Mac.
   • Select "Printers & Scanners."
   • Right-click on your HP Envy Pro 6422 and choose "Print Test Page."

3. Update Printer Drivers:

   • Make sure you have the latest printer drivers installed for your HP Envy Pro 6422.
   • Visit the HP website or use the HP Easy Start application to download and install the latest drivers.

4. Reset Printing System:

   • Open "System Preferences" on your Mac.
   • Select "Printers & Scanners."
   • Right-click on the list of printers and choose "Reset printing system."
   • After resetting, re-add your HP Envy Pro 6422 and try printing again.

5. Check Ink Levels:

   • Ensure that there is enough color ink available in your HP Envy Pro 6422.
   • Open the HP Smart app or the printer software on your Mac to check ink levels.

6. Printer Firmware Update:

   • Check if there are any firmware updates available for your printer on the HP website. Updating the firmware may resolve compatibility issues.

7. Check Application Settings:

   • Some applications have their own print settings. Ensure that the application you are using has color printing enabled in its settings.

8. Check for System Updates:

   • Ensure that your Mac's operating system is up to date. Sometimes, system updates include fixes for printing issues.

By going through these steps, you can identify and potentially resolve the issue with color printing on your HP Envy Pro 6422.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Macbookuser]

Hi Alden4!

Thank you very much for your long answer! Unfortunately, I tested all the possibilities you had written before and I checked it now again,  but the printer still prints only black and white from different programs like MS Word, PPTX, pdf. 

1. I can't upload a pic here, so then you would see that the printer settings contain 'color' from a pptx-printout, but in the preview, and the printout itself, is black-white.

2. The test print is in color, so there isn't any problem with filling or so.

3. The drivers are updated and I also de-installed and reinstalled the driver software, but nothing works. 

4. I removed the printer several times from my mac-settings and added it- nothing changes!

5.  See 2. Filling is ok and as soon as I print from the HP homepage, the colour works. 

6. See 3.

7. See 1.

8. Macbook update is up to date, also all other software like MS office, pdf, Chrome etc.