• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-08-2022 05:59 AM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer

Ran into this problem on my 5 month old Envy 7220. the support page (https://support.hp.com/gb-en/document/c06447928) recommended creating a new cert through an online admin page. That didn't fix the problem so I called support in the UK and ended up with a replacement printer being sent out and a recommendation to use a mobile device to submit prInt jobs instead of my MAcBook AIR, which did work. A few hours later the printer was back working again of its own volition. Replacing the whole printer and the current cartridges will be a bit of a faff but I can't find anyway to stop the shipment so it will just have to be done that way. Recommend anyone trying the replacement cert method to wait a few hours as it would appear that it isn't an instantaneous fix but so far the error hasn't returned

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.