HP F4580 - Windows 10 - Can't convert USB to Wireless

[Christine_K]

Please help.  I have recently changed my Wifi dongle and the printer will now not work wireless.  I have uninstalled lots of times, cleaned up the disk and tried yet again to USB to Wireless.  I tried using the old WiFi dongle but this won't work either.  When installing USB to Wifi it says printer detected 

but then i get the following message

"

Printer rediscovery problems detected.  Your PC may not be able to track  online status changes of your printer.

If you are using firewall software, verify UDP port 427 is unblocked from your printer at 192.168.1.167 to your PC.

To fix the issue(s) try to power your printer off and on."

I have tried all solutions - can you please help.

Thank you in advance.

CK

[Betty0610]

@Christine_K

Welcome to the HP Support Community.

Restart the Router, Printer and the Computer. Once done, follow these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Christine_K]

Thank you very much for replying to my help message.  I have done what you said but it came up with an error (Error 80070002:0) so I uninstalled all HP by root method, restarted and reinstalled.  Firstly I installed the USB version and then USB to Wireless and then it hung and just said installing device.  Ichecked the printers and the only one present is the F4500 Series Class Driver.  I now have a fatal error and HP are sending me a fix.   has happened before, i have followed instructions and nothing help.

Thanks

CK

[Echo_Lake]

@Christine_K

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Christine_K]

I have contacted HP and paid for support call as my printer is out of warranty.  They were unable to help.  However they tried to deal with the problem through HP Smart as opposed to Convert USB to Wireless.  I am due for a refund.

I have been through carefully to ensure that Port 427 is open but i am still getting the same message.  The screen before says printer detected but then the next screen says check that UDP Port 427 is unblocked.   i have been printing wirelessly all the time before.  It was just because i changed internet provider for a short period and then went back to my old provider that i can't now connect wirelessly.  I am tempted to get a different make of printer but am too careful about this throw away world as my printer should be working fine.  Any more ideas would be gratefully received.  Thank you

[TEJ1602]

@Christine_K, Welcome to HP Support Community!

I shall escalate the issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.