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‎12-03-2021 07:32 PM - edited ‎12-03-2021 07:33 PM

HP Recommended
Product: Envy Photo 7100
Operating System: macOS 11.0 Big Sur

iMac 27" (Late 2015), 32Gb RAM, Core i5 3.2 GHz

Running macOS 12.0.1 Monterey  (It's not a selection the pull down menu, which is stupid.)

 

This is the error I receive when trying to run a Firmware update on my ENVY Photo 7100.  

Any suggestions to get around this?  Or does the file have to be updated by HP?

 

Screen Shot 2021-12-03 at 6.24.08 PM.png

 

 

6 people had the same question
1 REPLY 1

‎12-03-2021 10:10 PM - edited ‎12-03-2021 10:10 PM

HP Recommended

Hi,

Right-click (or CTRL+ Left-click) the firmware update utility and select Open instead of double-clicking and it and then it should allow running the utility.

 

Shlomi



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