HP Instant Ink Upgrade Plan - additional pages cost removed?

[XPS8930]

Hi All,

I just have a quick question  relating to HP Instant Ink Plan.

I normally use the €4.99 a month plan which gives me 100 pages which normally enough. However this month I have been doing a lot of printing at have printed 322 pages. I have purchased 22 sets (220 pages) of additional pages at cost of €22.00. My estimated monthly bill this month is €26.99 and my billing cycle ends on 10/01/2022.

My question is that if I upgrade my plan to the €24.99 month plan for this month (which will give me 700 pages), will the charge of €22 for additional pages be removed.

Thanks in advance.

[Kumar0307]

@XPS8930, Welcome to the HP Support Community! I’m here to help.

I understand your concern. No, the €22 charge will not be removed if you upgrade now. You should have upgraded before printing which would save this charge for you.

• If you upgrade, you can choose whether the change is applied immediately or in the next billing cycle.

• So it will not consider the pages you have already printed.

For more info, refer to - HP Instant Ink - Manage your account

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[XPS8930]

Hi Kumar,

I got in contact with HP Support Directly. It turns out the €22 charge was removed when I upgraded my plan in current billing cycle.

So I am not sure where you got your information from...

[Kumar0307]

@XPS8930

Glad to know that. It could be an exception from the Instant Ink team. 

Keep us posted for any other assistance.

[Riodaysinnero]

I am so glad you posted this follow up information! After reading the first answer from that HP agent, my blood pressure started to rise. I hope that your experience wasn't a one time thing because I'm in a similar situation and if they don't erase the fees for the blocks of 10 pages when I upgrade before my cycle renews, I think I'll lose it. (Just waiting for the offices to open up in the morning to chat and find out.) Fingers crossed!

[Zippysleeves]

I'm in the same situation. Did they remove the fee for the additional pages?

[XPS8930]

Hi, yes the fee for additional pages was removed once I upgraded the plan in the same billing cycle