HP Laser 135W not working on Mac

[Johan85]

I just bought a HP Laser MFP 135W but I'm unable to install it on my Mac after many hours of testing.

I have the USB cable connected between the printer and my Mac.

I've downloaded HP Smart.

Inside of HP Smart I am unable to find the printer. It says that the USB cable is not connected, i've tried all of the different USB-slots on my Mac.

If I go to Printers in the Settings panel on my Mac I can find the printer showing up but I'm unable to add it as I don't have any drivers for it.

I tried downloading the older app, HP Easy Start, and in here I can find the printer connected but again not able to install it as it states that I should download HP Smart.

I also tried to install on my iphone using the HP Smart App.

It states that I should connect to the WIFI-connection "HP-Setup..." but it doesn't show up!

Help me please as I need this for my business to run properly!

Thank you!

[sandytechy20]

@Johan85

Welcome to the HP support community.

I understand that you are unable to install your printer on your Mac, follow these steps to fix the issue.

Update both devices, Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

• Check if the printer is getting recognized by your Mac:

1. From the Apple menu, choose About This Mac.

2. Click System Report.

3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.