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‎11-16-2023 10:58 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer

I have a problem with printer - it' not working. After turining on by power button still power botton indicator and 'HP' on display are blinking.

I've tired to reset it:

- by holding for 20 sec wifi button - that didn't work out.

- by holding for 20 sec wifi and power botton also didn't work out.

- by unpluging power cord from printer and wall socket, waiting 2 min and 30 sek holding power button - after i've pluged everything on still didn't work out.

 

HP Smart show printer as offline. Option with configuration new printer didn't find any new printer. 

 

What can I do? Do you know anyother option to hardreset printer and configure it again?

 

 

Category:
1 REPLY 1

‎11-20-2023 03:07 AM

HP Recommended

Hi @szzzymin ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Update FIRMWARE

 

You may also refer to this document and see if that helps. 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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