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‎05-07-2025 02:43 PM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 11

My laptop can't find this printer HP Laser Jet Pro MFP M428fdw

 

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3 REPLIES 3

‎05-07-2025 02:56 PM

HP Recommended

How are you connecting? USB, Wired Network or Wireless Network or WIFi Direct? Keep in mind programs like Windows Firewall and defender can block communication with network devices.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-07-2025 03:05 PM

HP Recommended

Hmmm, wireless network or WiFi Direct? It's in our home, we have WiFi that connects to all of our devices.

Printout says that HP printer is unable to connect your our wireless router. Diagnostics results say all good except:

 

Connectivity - Connected - "Not Run"

Settings - No Filtering  - Fail

Settings - Channel - Not run

 

Everything else says pass or good

 

 

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‎05-07-2025 03:09 PM

HP Recommended

Also says "MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to the list of permitted devices for your wireless router before continuing"

 

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