HP Laser Jet Pro P1102w new driver for Mac OS Catalina fails to successfully install.

[TAC4]

Repeated attempts to update my installed P1102w print driver fail the installation process following downloading, scripts, etc. Old driver no longer supports two sided printing option.

[geyien]

I get this too.

Since upgrading to Catalina, printing on my Laserjet P1102 has been hit-and-miss, with print jobs sometimes going through as normal and many times failing to proceed.

Found the new drivers download from October 2019 today and tried to install but they fail to install.

This is frustrating.

[TAC4]

Indeed it is. Have begun shopping for a new, non-HP printer.

[TEJ1602]

@TAC4 and @geyien, Welcome to HP Support Community!

This could be an issue with connectivity or printer drivers. Let us try to isolate and resolve the issue-

Restart the computer, printer, and router

Restarting network devices can resolve many network or communication errors.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, and then turn off the computer.

4. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP software again.

Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Temporarily disable firewall software on your computer.

1. Click the Apple menu, then click System Preferences.

2. Click Security & Privacy.

3. On the Security & Privacy window, click Firewall, then click Firewall: Off.

   

4. Try installing the HP software again.

Uninstall the HP software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete. Uninstall the HP software, then restart the Mac.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.

   NOTE: 

   If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.

Continue to the next step.

Reinstall the HP software

Go to the HP website to download and install the most current version of the Mac driver and software for your printer.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.

7. Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.

8. Follow the on-screen instructions to set up the printer connection and install the software.

9. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.

   

10. Return to the HP installer to complete the installation.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TAC4]

You folks really don't know what you are doing. I did each of the three with no improvement as the install again failed at the validation stage after scripts. Now I have NO ability to use that printer. I am returning my recent purchase of laser cartridges so I can afford to buy a non-HP product.

[TAC4]

All of these steps taken and the driver install still fails. Shipping the laser print cartridges back to HP and buying a Brother.

[geyien]

HP "support" is totally clueless!

The problem is with the installer file not able to complete the installation.

There is some kind of bug or problem with the driver installation file.

Yet the HP support person just copies and pastes some generic "re-install drivers" info.

My HP printer doesn't work.

Time to get a new printer that is not from HP.

[TEJ1602]

@TAC4, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.