HP Laser MFP 137fwg freezes with error message "Wait image"

[MaxMade]

Good day,

The following is about a problem with my HP Laser MFP 137fwg printer: As soon as the printer is started, the message "System Initialize" appears as usual, but then the printer stops with the error message "Wait Image" and is neither accessible from MacOS or Windows.

Unfortunately, I can't find any instructions in the reference guide on how to solve the issue or how to perform a factory reset.

Many thanks in advance.

[Bernard42]

          Hello MaxMade,

Steps to reset the printer.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer. note: HP recommends plugging the printer directly into a wall outlet.

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• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[MaxMade]

Hello,

Thank you very much for the hint.

Unfortunately, even after power cycling, the error message "Wait image" is still displayed after reconnecting and the printer seems to remain frozen.

[Bernard42]

Hello MaxMade ,

Steps to reset the printer.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer. note: HP recommends plugging the printer directly into a wall outlet.

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[MaxMade]

Hello,

unfortunately, this did not solve the problem 😞

Are there any instructions on how to reset the printer to factory settings?

[A_Gayathri]

Hi @MaxMade,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Laser MFP 137fwg freezes with error message "Wait image". Not to worry I will help you to get a resolution to resolve the issue.

Thank you for your response, I really appreciate your efforts. As the issue still persists I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Printer_137]

Hi @Gaya1239,

can you please send me a private message too? I am also facing out this issue with my MFP 137fwg.

Thanks in advance!

[Nal_NR]

Hi @Printer_137 ,

Welcome to the HP Support Community. 

I'd like to help!

This looks like a hardware issue. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!