HP LaserJet 1536 dnf mfp install does not complete on Windows 11 system.

[mr_mr_cool]

I have a brand new Hp system running windows 11.

I installed my HP Laser jet 1536 dnf mfp printer.

Printing works fine but when I scan a document I get msg's telling me it completed scanning page 1, page 2, page3 etc but when I look at the scanned file it consists of only the first page.

I tried to reinstall the printer from hp.com ..., the install got to 99% and I get "an install operation took too long to execute. This is a fatal error."

Any ideas anyone ??

Thanks,

Imre

[Nal_NR]

Hi @mr_mr_cool ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems like there are two main issues with your HP LaserJet 1536dnf MFP: incomplete scanning of multi-page documents and installation errors when trying to reinstall the printer. Here's a step-by-step guide to troubleshoot and resolve these issues:

1. Fixing Scanning Issues: Multi-Page Scans Only Saving the First Page

The issue where only the first page is saved could be related to the scan settings or software. Follow these steps to troubleshoot:

Check Scan Settings:

Open HP Scan Software:

• Open the HP Scan software or the HP Scan and Capture app if installed.

Check Document Settings:

• Ensure that the scan type is set to a multi-page format like PDF or TIFF.
• Verify that the "Save as Separate Files" option is not selected. This option, if enabled, saves each page as a separate file.

Use the HP Smart App:

• If not already installed, download and use the HP Smart app from the Microsoft Store to perform scans. The app is user-friendly and often resolves issues related to scanning multiple pages.

Try Scanning Using Windows Fax and Scan:

• Go to Start > Windows Accessories > Windows Fax and Scan.
• Select New Scan, set the format to PDF, and ensure that it is configured for multi-page scanning.

2. Troubleshooting Installation Errors: Installation Stuck at 99%

The installation error ("an install operation took too long to execute") suggests there might be conflicts or incomplete installations. Follow these steps:

Uninstall Previous Installations Completely:

Uninstall Existing Drivers:

• Go to Control Panel > Devices and Printers.
• Right-click on your printer and select Remove device.
• Open Device Manager > Print queues, and remove any entries related to your printer.

Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can detect and resolve issues with the printer and scan drivers.

Remove Leftover Files:

• Delete any HP-related folders in the following locations:
  • C:\Program Files\HP
  • C:\Program Files (x86)\HP
  • C:\ProgramData\HP
• Clear the temporary files folder:
  • Press Win + R, type %temp%, and press Enter.
  • Delete all temporary files.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[Nal_NR]

Hi @mr_mr_cool,

Please find the remaining steps below.

Reinstall Printer Drivers:

Download the Latest Drivers:

• Go to the HP Support website and search for the latest drivers for your HP LaserJet 1536dnf MFP that are compatible with Windows 11.

Run the Installer as Administrator:

• Right-click on the downloaded installer and select Run as administrator. This can help avoid permission-related issues during installation.

Disable Antivirus/Firewall Temporarily:

• Temporarily disable any third-party antivirus or firewall software that may interfere with the installation process.

Ensure Stable Internet Connection:

• Make sure your internet connection is stable throughout the installation process, as some installations may require online resources.

3. Additional Steps if Installation Still Fails:

• Clean Boot Windows:
  • Perform a clean boot of Windows to eliminate potential conflicts with other software:
    • Press Win + R, type msconfig, and press Enter.
    • In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and then click Disable all.
    • Go to the Startup tab and click on Open Task Manager. Disable all startup items.
    • Restart your computer and try the installation again.

Following these steps should help resolve both the scanning issue and the installation error. If the problems persist, I recommend you contact phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.