HP LaserJet CP1025nw color not working with windows 10

[Tanster]

I have recently upgraded from windows 7 to 10 on one computer, purchased another and the 3rd has been on windows 10 the full year that we have had it.  I have a LaserJet CP1025nw that worked fine until the last few weeks.  The new computer, it isn't recognised to install, the one that was just upgraded, it is still listed, but not working and the laptop that has always been windows 10, it printed in the last month, now with no changes, only a windows update, the printer is gone and won't re-install.  Attaching the USB cord doesn't work and I have checked on HP's webiste, for over 5 hours searching for a solution, and even though, there is supposed to be updated drivers to download, when I download them, the file for the 1025 installs the drivers for the 1020.  Nothing is working and I am at my wits end.  The printer isn't that old and I have several refills that I would like to use as I don't use the printer much at all.  Any advice to the correct drivers would be much appreciated.

[Rainbow23 · Accepted solution]

@Tanster , welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP LaserJet Pro CP1025nw Color Printer is not working after upgrading to Windows 10 OS.

Don't worry as I have a few steps that should help fix this issue.
 
And here's the step by step guide for you in the links below:
 
1. Updating Firmware on the Printer

2. Using Your Printer with Windows 10
 
Let me know how that works.
I hope you have a good day ahead.

[Tanster]

Thanks for helping.  It turns out the USB cable was the problem, but once that was fixed, it worked perfectly to update everything and print!!

[Rainbow23]

@Tanster, you are welcome.

I am happy to know that the issue has resolved and the printer is working fine.

I also appreciate your time and patience in following the steps which resolved the issue with the printer.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.