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‎01-05-2023 04:15 PM

HP Recommended

I have just registered my HP LaserJet M140we printer to my account. When i try to add printer from settings, it is only showing the DIRECT printers and on the manual, it noted not to select the printers with DIRECT. Please advise.

 

regards,

IT

Category:
2 REPLIES 2

‎01-06-2023 06:54 AM

HP Recommended

You did some wrong steps.

First, you need to add the printer with HP Smart then you need to register it.




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‎01-09-2023 10:43 PM

HP Recommended

I was able to register the printer. Now i am trying to register another printer, with same specs (HP LaserJet M140we) and i am getting this error message. 

 

"We're sorry, something went wrong.

We're having a technical issue with your HP Smart setup session. We weren't able to resolve the issue and can't finish printer setup right now.

Exit setup and try again later to resolve this issue. if you continue to have issues setting up, contact HP Support

(Error code: EBS00P0004)"

the only option I have is to exit setup.

 

Please advise.

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