HP LaserJet MFP M234sdw Printer - no scan to email in embedded web server

[Phil1867]

HP LaserJet MFP M234sdw Printer - no scan to email in embedded web server???  am I doing something wrong

[Irfan_06]

Hi @Phil1867,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the scan to email feature on your printer.

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit.

- May I know when was the last time you were able to use the scan to email feature on your printer?

- Were there any changes made to your printer or router recently?

- May I know to which device you are trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Phil1867]

so I just bought it for the and the feature I need is scan to email.  on the hp site it says it has this feature but I don't see it

https://www.hp.com/ca-en/shop/product.aspx?id=6GX01F&opt=BGJ&sel=PRN

HP LaserJet MFP M234sdw Printer

$299.99

SAVE17%

$249.99

ADD TO BASKET

SHIPS IN 1-2 WEEKS

---

• Print, copy, scan
• Black and white
• Dynamic security enabled printer
• Print speed up to 30 ppm (black)
• Two-sided printing; Scan to email; Scan to PDF
• For teams up to 5 users; Prints up to 20,000 pages/month

there isn't even a scan tab in the embedded web server like there usually is

[Phil1867]

Sorry didn't answer the questions

- Error messages or Blinking lights (if any) on the unit. - no errors

- May I know when was the last time you were able to use the scan to email feature on your printer? - never just bought it

- Were there any changes made to your printer or router recently? -  no although I did update the firmware to the newest

- May I know to which device you are trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)? - windows (but via a web browser)

[Irfan_06]

Hi @Phil1867,

Thank you for sharing the above information.

Kindly refer to the steps on this link to setup scan to email and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Phil1867]

that doesn't work - those options aren't available

Step two: Configure the Scan to Email feature

Follow the steps below to set up the Scan to Email feature in the Embedded Web Server (EWS). In the EWS, you can define the email settings and the default scan and file options, and add contacts to the Address Book.

1. On the EWS home page, click Scan to Email. (not there)

2. On the Outgoing Email Settings page, proceed with one of the following tasks (which will depend on your organization's email structure):

   • If your organization uses one email server for all its emails: Set up your email addresses and the SMTP server information. Click Apply.

   • If your organization uses multiple email servers for its emails: Set up the email addresses, names, and security PINs for each email profile. Click Apply.

   After configuring the email settings, the Scan tab will display in the EWS.

3. Click the Scan tab, and then click Scan to Email in the left navigation pane.

4. Under Scan to Email, click Default Settings. Select your default scan and file settings, and then click Apply.

5. On the Scan tab, click Address Book (in the left navigation pane) to set up your contact list or lists.

[Irfan_06]

Hi @Phil1867,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Phil1867]

weird I don't see your private message.  maybe I missed it??

[Repairatrooper]

No mention in the manuals. You would need to use the Smart App to do scan to email. This is one of HP's lowest end laser multifunctions, I believe you need to get at least a pro model to get scan to email function directly from the printer.