HP LaserJet MFP M234sdw will scan byt not print (error code)

[Starb5335]

We have installed and uninstalled this device multiple times only for it to scan only via USB but it will it print at all. System keeps indicating it needs to be setup via the smart app which is already downloaded to my laptop. What is the issue hereNd how do I resolve it??

[Anand_Andy]

Hi @Starb5335,

Welcome to the HP Support Community

I understand you are facing an issue with your HP LaserJet MFP M234sdwe Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Could you elaborate on the issue?
• If you are looking for an alternate scanning application then you may go ahead and Download HP Scan and Capture an alternate scanning application developed for the Windows Operating system. You  may use this reference document: Using the HP Scan and Capture App
• What is the error code you are getting?

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Starb5335]

The issues is that even after downloading the drivers for the printer with the assistance of our IT Admin - the prints ( I have two of the same printer - one for home and the other for the office) it continues to indicate the printer setup is incomplete. It must be setup with HP Smart App. Why? I have smart app on my computer and it picks up that both printers are setup on my computer but the setup is INCOMPLETE -- so I can not print at all?? 

Spoiler

[Anand_Andy]

@Starb5335,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!