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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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HP Recommended

Lost driver and need to download current for this printer.  HP websites do not list downloads nor does it "find" my printer.  Printer added states "Driver Unavailable".    Please provide a download link...and please not 123.HP or the HP Smart websites.  They were no help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @BARRY172 

Ok, then try the steps in the next forum link:

>> Laserjet installation failure on Windows

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

 

Find the HP folder path for installation, something like 

C:\LJM477_Full_Solution\HpSetup.exe

 

  • right-click the HPsetup.exe file, select Run As Administrator.

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

6 REPLIES 6
HP Recommended

MAC or Windows and what version, ie 7, 10, 11?

 

If windows, you can download the HP UPD driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi @BARRY172 

driver for Windows

>> https://ftp.hp.com/pub/softlib/software13/COL61848/t2-149283-7/HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Ful...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

https://www.youtube.com/watch?v=iU4HqKunLyw


@ferRX / I am a volunteer posting answers on my own time.
If you have recently connected your HP printer to your Windows 11 computer and Windows does not automatically install the built-in print driver, follow the steps in this video to fix the issue. Chapters: 00:00 Introduction 00:21 Remove the printer from Windows 01:23 Add a wireless printer to ...
HP Recommended

Windows 11

HP Recommended

Thank you FerRX.  Installed software all the way to 99% but no further.  Displaying with flashing windows logo like it wants to get to 100% but now seems to be in some kind of loop or dead-end and won't "complete" the download.  Suggestions?

HP Recommended

Hi @BARRY172 

Ok, then try the steps in the next forum link:

>> Laserjet installation failure on Windows

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

 

Find the HP folder path for installation, something like 

C:\LJM477_Full_Solution\HpSetup.exe

 

  • right-click the HPsetup.exe file, select Run As Administrator.

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Many Thanks!

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