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‎07-31-2018 08:30 AM

HP Recommended
Product: LaserJet P1005
Operating System: Microsoft Windows 10 (64-bit)

Receiving an error message when trying to install the basic driver for LaserJet P1005 with Windows 10 64-bit. Downloading "ljP1000_P1500-HB-pnp-win64-en.exe" goes fine as is running the file up to and including the terms and conditions. On "Preinstalling the driver files ..." (four blue bars into the installation", the computer runs the following error message:

 

error message hp installation.png

Which translates to:

 

"Printer Software Installer has stopped working

 

A problem made the software stop working correctly. The software will be shut down and you will be notified if there is any solution to the problem."

 

I have checked other threads on the same topic on the forum but those solutions have not worked for me. Grateful for any help!

 

 

 

   

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2018 01:47 PM

HP Recommended

Hi,

For a Swedish locale please install the printer driver below, you are trying to install a driver intended for an English locale operating system:

http://ftp.hp.com/pub/softlib/software12/COL21058/bi-55389-7/ljP1000_P1500-HB-pnp-win64-sv.exe

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎07-31-2018 01:47 PM

HP Recommended

Hi,

For a Swedish locale please install the printer driver below, you are trying to install a driver intended for an English locale operating system:

http://ftp.hp.com/pub/softlib/software12/COL21058/bi-55389-7/ljP1000_P1500-HB-pnp-win64-sv.exe

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-31-2018 02:15 PM

HP Recommended

Well, there we go! That solved it. Thank you!

Was this reply helpful? Yes No
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