• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-28-2019 09:54 AM

HP Recommended
Product: HP LaserJet P1005
Operating System: Microsoft Windows 10 (64-bit)

Receiving an error message when trying to install the basic driver for LaserJet P1005 with Windows 10 64-bit Slovak. Downloading "ljP1000_P1500-HB-pnp-win64-en.exe" goes fine as is running the file up to and including the terms and conditions. On "Preinstalling the driver files ..." I got the following error message:

"Printer Software Installer has stopped working
A problem made the software stop working correctly.

The software will be shut down and you will be notified if there is any solution to the problem."
 
I have checked other threads on the same topic on the forum (e.g.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-LaserJet-P1005-installation-failure-on-W... or https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-LaserJet-P1005-installation-process-wo...) but those solutions have not worked for me.

Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2019 10:57 AM

HP Recommended

Hi,

Please try below drivers and let me know the results:

http://ftp.hp.com/pub/softlib/software12/COL21058/bi-55385-7/ljP1000_P1500-HB-pnp-win64-sk.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-28-2019 10:57 AM

HP Recommended

Hi,

Please try below drivers and let me know the results:

http://ftp.hp.com/pub/softlib/software12/COL21058/bi-55385-7/ljP1000_P1500-HB-pnp-win64-sk.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-28-2019 12:02 PM

HP Recommended

Thank you very much

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.