cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JimB5155
New member
3 2 0 0
Message 1 of 4
102
Flag Post

HP LaserJet Pro MFP M127fw USB install failure

HP Recommended
HP LaserJet Pro MFP M127fw
Microsoft Windows 10 (64-bit)

Same problem that everyone is posting.  Software install detects my USB connected LaserJet, then simply CRAWLS through 0% to 99%, taking about 20 min.  At 99%, it pauses for a while, then posts the error message:  

 

My PC is a Lenovo X1 Carbon 7th Gen.  Super fast & new.   The LaserJet in the past always worked well, but now, all of a sudden, I cannot get it to stay connected on WiFi.  It connects, then a few minutes later, the blue WiFi light starts flashing and it's disconnected.  So trying to connect via USB, and magically, that doesn't work either.

 

My personal opinion is we are all being taken to the cleaners by HP.   Remember when Apple was caught slowing down older iPhones ("batterygate")?  Yeah.  HP is doing the same to us here.  Screwing up connectivity, making it hard or impossible to get older printers working, so you'll get frustrated and just go buy a NEW printer.   

If I cannot get this HP LaserJet working again, then this is the LAST HP printer I will ever buy.

3 REPLIES 3
JimB5155
Author
New member
3 2 0 0
Message 2 of 4
Flag Post
HP Recommended

And that error message is:

An install operation took too long to execute.  This is a fatal error preventing product use.  Please restart your computer, and run this installer again.  If the problem persists, please check the product support web site for your product.

Reply
0 Kudos
JimB5155
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Fought with the M127fw printer for another 4 hours, and have finally given up.   

 

I just went online and purchased a BROTHER MFC-L2750DW printer from Best Buy.  Going to pick it up in a few hours.

 

Goodbye HP.   30 years of purchasing ONLY HP LaserJet's, and now I'm done.   I'll give Brother a try, and if they end up just as bad, I'll move to Canon or others before I ever rotate back to HP again.

Reply
0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
24,975 24,856 1,368 1,457
Message 4 of 4
Flag Post
HP Recommended

@JimB5155

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation