HP LaserJet Pro MFP M225dn scan driver W10

[shaun_p]

Hi. 

I just spent a couple of hours trying to get scanning working on a USB connected MFP M225dn - W10 64 bit laptop.  However, the driver shows as could not start in device manager. Is there a scanner driver for this machine for W10 64 bit as the compatibility list is somewhat vague and lists only a PCL 6 driver?

Many thanks in advance.

Shaun 

[Andr-1611 · Accepted solution]

Hello @shaun_p ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP LaserJet Pro MFP M225-M226 Printer Full Software and Drivers ", File name: HP_LJ_Pro_MFP_M225-M226_Full_Solution_16078.exe (174.2 MB)

And then download only this software package: Readiris Pro 14 for HP .

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

After a new restart, install the File name: Readiris14ProHPWin.zip (381.8 MB)

The network configuration or the type of connection can be changed later.

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

[shaun_p]

Hi Andreas

Many thanks for your proposed solution.  I need to get hold of the user and will report back. I really appreciate the detail you have provided.

Cheers

Shaun

[shaun_p]

Many thanks Andreas.