HP LaserJet Professional M1132 MFP cannot scan on macbook pro

[phuonglm94]

Hi there,

I'm using HP LaserJet Professional M1132 MFP. I've already installed the driver and I can print document with this now. But I cannot using scan function. When I click System Preferences -> Printers and Scanners -> choose the printer -> click Open scanner, nothing happened. 

As you can see in the picture, the "Scan" button is disabled.

What should I do now? Are there any additional software or driver I need to install?

Any help is appreciated. Thanks in advanced!

[DocCottle · Accepted solution]

Hey @phuonglm94,

Welcome to the HP Support Forums!

I understand that you are having some issues with scanning from your Mac OSX 10.11 machine to your Laserjet M1132 Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. If your printer is connected by USB cable to your Mac, remove it.
2. Close all programs you have open.
3. Click on your Apple icon, System Preferences, and Printers and Scanners.
4. Hold down the control key and click on the icon of your printer on the left.
5. Click on Reset Printing System.
6. Restart your Mac.

At this point you should be able to scan. If you are still unable to scan, your operating system is having an issue with its TWAIN drivers. The next step would be to contact Apple support by clicking on this link.

Please let me know the results after following the above. If you are able to scan, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[phuonglm94]

Hello @DocCottle,

Yeah, it works now. Thank you so much for your help. 😄