HP Laserjet 3055 multi-function won't scan (Windows won't see it as a Scanner only Printer)

[lcwlindsey]

I've been given drivers to use to get the multi function HP LJ 3055 to work but I have been unsucessful with getting the windows dell laptop that I have to recognize that the device is a scanner that is hooked up to it. It has been able to print out a test page, but the other feature for scanning just will not work for some reason. 

[ShlomiL]

Hi,

How is the printer connected to your computer? be aware that scanning for your printer is only supported via a USB connection, not through the network:

https://support.hp.com/hk-en/document/c03501661

Additionally which driver has been installed? an In-OS driver or UPD?

You may go to Control Panel > Devices and Printers, right click the printer icon and select Printer Properties, then open the Advanced tab. what exact driver is listed within the Driver drop down menu?

[lcwlindsey]

The printer is connected via USB 

The drivers provided from hp support were: 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-3055-all-in-one-printer/11613...

and 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-3055-all-in-one-printer/11613...

[ShlomiL]

Hi,

Using the HP UPD drivers would provide print capabiltieis only.

Please unplug the USB and uninstall both HP UPD versions.

Download and run the following again:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-3055-all-in-one-printer/11613...

Select USB Mode.

Keep the first box checked to remove all drivers, Uncheck the second box to reinstall those and press Install, then continue the wizard and press Finish.

Next uninstall the other UPD by following the same steps for the other download:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-3055-all-in-one-printer/11613...

Once completing the unistall follow Step 1 below and then plug the USB:

https://support.hp.com/hr-en/document/c01796879

Windows will now install an In-OS driver and scanning should now be possible as following:

https://support.hp.com/hk-en/document/c03501661#AbT5

[lcwlindsey]

I've tried your steps, and they were unsuccessful. Windows Fax and Scan along with HP Scan and Capture program still are not recognizing this printer being a scanner. Are there any other steps to try?

[ShlomiL]

Ok, please ensure there are no drivers stored in your OS as following:

1. Unplug the USB.
2. Right click the start button and select Run.
3. Type printui.exe /s and press OK
4. Open the drivers tab.
5. While holding the SHIFT key select any listed HP printer with a left click.
6. Click Remove.
7. Select Remove driver and driver package, then press OK.
8. Confirm any prompt.
9. If any printer fails to delete restart your PC and complete these steps again.
10. Restart your computer.
11. Connect the USB and allow several minutes till the printer is added again.
12. Try scanning again via Windows Fax and Scan

If the same persists try downloading and running HP Print and Scan Doctor by selecting Fix Scanning and check:

https://support.hp.com/us-en/topic/printscandoctor?jumpid=re_r11839_us/en/sitehometile/Printscandoct...

If the tool fails during the test let me know the exact failure.

Shlomi

[lcwlindsey]

This is the error I get for one that will not delete. 

The following package(s) can not be deleted:

prnhpcl3.inf (x64)
This package contains the following driver(s) that are in use:
HP LaserJet 3055 PCL6 Class Driver; This driver is used on:
HP LaserJet 3055 PCL6 Class Driver

The following driver(s) can not be deleted:

Driver HP LaserJet 3055 PCL6 Class Driver (x64) is in use. It is used on:
HP LaserJet 3055 PCL6 Class Driver

[lcwlindsey]

I've done all the steps and it still will not recognize the device as a scanner. All the scan doctor did was just take me to the website to download the drivers but there isn't another driver listed there for this to be able to scan. Thanks for the help though.

[sebelene]

Hi,

Same problem as IcWlindley, impossible to have the scanner working even with the last driver version or with printscan doctor....

Anybody can help to make the HP product (scanner) work on my ne computer ?

S.Eyraud

[sebelene]

Hi,

Same problem as IcWlindley, impossible to have the scanner working even with the last driver version or with printscan doctor....

Anybody can help to make the HP product (scanner) work on my ne computer ?

S.Eyraud