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HP Recommended
Laserjet M28w
Microsoft Windows 10 (64-bit)

Hello.

I forgot system password for my printer. Can't open printer EWS page.

Could you send me the instruction for resseting passwod ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@zmanovsky In that case, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to access the private message function.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

@zmanovsky Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language, however it will resolve the issue we have with the system password,

 

To restore the printer to the factory-default settings, follow these steps.

NOTE: 

Restoring to factory-set defaults will NOT reset the Embedded Web Server (EWS) password. If you lost your EWS password, please contact HP Support.

   CAUTION: 

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

NOTE: 

The steps vary according to the type of control panel.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks for your reply.

 

But it says there: Restoring to factory-set defaults will NOT reset the Embedded Web Server (EWS) password.
I don't remember this password. And I can't connect to new WIFI network.

 

HP Recommended

@zmanovsky In that case, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to access the private message function.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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