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‎12-21-2018 02:36 AM

HP Recommended
Product: Hp Laserjet Pro 1102W
Operating System: Microsoft Windows 10 (64-bit)

I use Windows 10 for years - and  used the "hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO.exe" for driver install.  But now - when I want  ot install the printer ona a new PC - after starting and decompressing the package  the app just disappears. No drivers installed. The 'HP Print and SCan doctor 5.1' detects the printer connected to the WLAN in my earlier installation, but misses the driver and forwards me to the download page.

So I feel this is kind of deadlock here and probably it is connected to a W10 update....

I use W10 PRO and HOME editions - the same thing is happening in both cases.

Can you please help how to move forward? without this I can't use my printer. Thanks,

 

1 REPLY 1

‎12-22-2018 05:04 AM

HP Recommended

I have found solution here: https://h30434.www3.hp.com/t5/LaserJet-Printing/windows-10-1803-build-17134-81-printer-not-working-a...

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