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‎05-16-2024 01:37 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Laserjet Pro 402N that was allowing me to manually print two sided by placing the paper that printed one side into tray 1 to print other side. The display would prompt me to manually place the paper into the tray. It stopped all of a sudden one day and no longer prompts me to print two sided. My settings are for printing both sides. Auto duplex option is not checked. I have uninstalled and reinstalled the printer and used the latest driver and firmware and none of that corrects the issue. 

3 REPLIES 3

‎05-16-2024 01:44 PM

HP Recommended

Please confirm which driver you have installed as there a several options you might have used.

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‎05-16-2024 01:49 PM

HP Recommended

There was only one driver I found online which was for HP LaserJet Pro 402-403dne. I entered my serial # of my printer and that is what I brought up. I did the recommended one that is called

HP LJ Pro M402-M403 n, m, dn, dne Printer Series PCL 6 V3 Full Solution

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‎05-16-2024 02:03 PM

HP Recommended

If you are using Windows 11 ( you did tag that) then I suggest that you try the new updated Smart Universal Printer Driver Version 4.01 which fully supports the M402 series. https://support.hp.com/ca-en/help/smartupd

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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