HP+ Locked 8034e officejet

[Iain857]

After some research and print problems, I have now found out most of the issues with an "e" printer, locked ink cartridges, function locks, etc.

In one message a "e" printer owner was supplied with a new non "e" printer. Has anyone heard of this or know how to request this.

When I bought this printer I had know idea what the "e"  was. Now I do. I had a older officejet and a Instant Ink sub, and just transferred the new printer over. I'm retired now and don't use the service enough to need instant ink anymore. That when I found out about the locked functions and ink cartridges.

Thanks

John

[Dragon-Fur · Accepted solution]

@Iain857 

Welcome to the HP English Community --

I do not know who would send you a different printer --

The OfficeJet Pro 8030(e) series an older product by now -- HP has not manufactured the printer series for a while.

?

The OfficeJet Pro 8030 non-e series is (was) never eligible for HP+.

The OfficeJet Pro 8030 non-e series is, however, protected by the embedded Dynamic Security.

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HP+ and HP Instant Ink - Separate Service Contracts

When the printer was new, it was eligible for the HP+ Warranty extension and premium scan feature contract package.

The printer is also eligible (as you know) for a separate Instant Ink subscription.

True - HP+  and HP Instant Ink are separate contracts.

Once enabled, the HP+  contract is permanent.

Yes, part of the HP+ agreement is that you (the owner) will only use genuine HP Ink cartridges and not chipped / refilled cartridges.  This change remains in effect after the original AND the additional Warranty extension has expired.

 User Guide – OfficeJet Pro 8030e Series

Page 27

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Which Ink can be used?

Without HP+ enabled, the printer remains protected by the embedded Dynamic Security built into the printer.  You (the owner) can use HP chipped refilled / remanufactured ink cartridges in the printer.  There is no guarantee these will work -- they are allowed by the Dynamic Security and tolerated by the printer.   Not every seller uses HP chipped cartridges - ask your vendor if you have issues.  Reference:   HP Printers - Dynamic Security Enabled Printers

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Next,

You may cancel your Instant Ink Subscription at any time.

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait here for an agent to find and respond to your question(s).

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Message Content References

What about HP+ ?

The HP+ contract itself is free and includes both benefits AND responsibilities for both HP and you (the customer).

Be Aware

Do NOT sign up for HP+ without first understanding how it works -

Once enabled, the HP+ contract cannot be rescinded (cancelled).

Excerpted from the User Guide for an HP+ eligible printer

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

NOTE: HP+ is only available in some countries/regions

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Set up / enable HP+

HP+ printer setup (HP Smart app)

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Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 8030 All-in-One Printer series
• HP OfficeJet Pro 8030e All-in-One Printer series

OR

HP OfficeJet Pro 8034e All-in-One Printer

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