HP M125a Laser Printer

[edmundoab]

Hi guys
I've tried installing the printer driver from the HP website
but it kept letting me know that there is an error with installation

tried just the driver alone and I am still unable to install
Restarted the computer several times... yet I couldn't get the print function..

however, the scan function works perfectly..

any idea how do I go about it?

I can't find the *.inf file online either..., so I can't force install
and my notebook doesn't have a DVD-ROM to do manual disc installation.

[Jeet_singh]

Hi @edmundoab,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are having trouble installing the drivers for your HP LaserJet printer. Don't worry we'll work together to find a solution for you,

Let's try these steps here:

Perform a Hard Reset on the printer:

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

How is the printer connected (USB/Wired/Wireless)?

Let's try these steps to uninstall the printer drivers:

Let's try these steps here:

Unplug the USB cable back from the printer.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ) Restart the PC

14 ) Now download and install the full feature software from the support website: http://ftp.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15309.ex...

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[edmundoab]

Thank You Sir

it is connected via USB to my notebook
I will try the steps mentioned on hardware reset and re-installation of drivers today.

[Jeet_singh]

Hi @edmundoab,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[edmundoab]

Hello
I've done the steps required to hardware reset the printer and used the link for total solution
downloaded and tried installing

An error message occured
and I wish to show u a screen shot of it.

but basically I have not even connected the printer to my laptop

and I couldn't continue the installation

[edmundoab]

[Jeet_singh · Accepted solution]

Hi @edmundoab,

Thanks for replying, I appreciate your time and efforts, I understand you have tried the steps suggested and still getting an error message while installing the software for your printer. Don't worry, though, as I have a few other steps to help you resolve this issue,

Let's try these steps here:

Check for Windows update

Make sure that the print spooler service is running

Perform a clean boot

For more details, please follow the steps listed in the support document - Click here

Here's a related HP Forum post which has helped others - Click here

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[edmundoab]

okay I will try windows update

[Jeet_singh]

Hi @edmundoab,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[edmundoab]

Hi,

the printer driver is finally installed and working properly

what happened was that , I had upgraded from Win 7 to Win 10 previously
and then my HDD crashed.

After reinstalling the original Win 7, i could not update my Windows to the current configuration, but didn't know why.
Consulting certain friends that I must do a fresh install into Win 10 before I am able to update again.

Thereafter I was able to install the driver, but for Win 10 - 64 bit

it wasn't an easy task , but at least the problem is resolved.
Thank you for your continued guidance throughout this troubleshooting process.