HP M477 encrypted memory

[Brian123452]

Is the HP M477 memory encrypted and how big is the memory?

[Sneha_01]

Hi @Brian123452 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8020e is displaying a "Printer Cannot Print" error and you've checked your HP account with no issues found, here are some steps you can take to troubleshoot and resolve the problem:

Step 1: Restart Devices

1. Restart Printer: Turn off the printer, unplug it, wait for about a minute, then plug it back in and turn it on.
2. Restart Computer: Restart your computer as well to refresh the connection.

Step 2: Check Printer Status

1. Printer Display: Check the printer’s display for any additional error messages or prompts.
2. Check Ink and Paper: Ensure there is sufficient ink and paper in the printer.

Step 3: Update or Reinstall Drivers

1. Open Device Manager: Right-click the Start button and select Device Manager.
2. Locate Printer: Find your printer, right-click, and select Update Driver.
3. Reinstall Driver: If updating doesn’t work, consider uninstalling the printer and then reinstalling it. Go to Devices and Printers, right-click your printer, and choose Remove device. After removing it, add the printer back.

Step 4: Run HP Print and Scan Doctor

1. Download Tool: Download the HP Print and Scan Doctor tool from the HP website.
2. Run the Tool: Follow the prompts to diagnose and fix any printing issues.

Step 5: Check HP Account Settings

1. Login to HP Account: Double-check that your HP account is active and in good standing.
2. Service Status: Make sure any subscription services (like HP Instant Ink) are active if applicable.

Step 6: Reset Network Settings

1. Reset Printer Network: On the printer’s control panel, go to the network settings and reset the network setup.
2. Reconnect to Wi-Fi: Reconnect the printer to your wireless network.

Step 7: Check Firewall/Antivirus Settings

1. Firewall/Antivirus: Sometimes, security software can block communication between your printer and computer. Temporarily disable your firewall or antivirus and see if it resolves the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Brian123452]

Hi Rachel,

My question was:

"Is the HP M477 memory encrypted and how big is the memory?"

As I recall it, the m477 is not equipped with a hard drive, only memory.
Is the memory encrypted and how big is it?

[Sneha_01]

Hi @Brian123452,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Could you elaborate on the issue for better understanding?

Rachel571 

HP Support