HP MFP 178nw EWS Password Factory Reset

[Andym4c]

Could someone tell me how to perform a factory reset on the above printer. The app asked me to update my administrator details so I loged into EWS with ID;admin and Password as my WPS pin. I changed the password using a password generator to create a 20 character password. The EWS told me it had to be 18 or less so I generated an 18 character one and it showed successfully changed. I saved this password in my password generator however EWS doesnt accept this new password or the old WPS pin

[Betty0610 · Accepted solution]

@Andym4c

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!