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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP MFP 178nw EWS Password Factory Reset
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09-25-2021 11:45 AM
Could someone tell me how to perform a factory reset on the above printer. The app asked me to update my administrator details so I loged into EWS with ID;admin and Password as my WPS pin. I changed the password using a password generator to create a 20 character password. The EWS told me it had to be 18 or less so I generated an 18 character one and it showed successfully changed. I saved this password in my password generator however EWS doesnt accept this new password or the old WPS pin
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Accepted Solutions
09-26-2021 09:48 AM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
09-26-2021 09:48 AM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
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