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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Andym4c
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HP MFP 178nw EWS Password Factory Reset

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MFP178nw
Microsoft Windows 10 (64-bit)

Could someone tell me how to perform a factory reset on the above printer. The app asked me to update my administrator details so I loged into EWS with ID;admin and Password as my WPS pin. I changed the password using a password generator to create a 20 character password. The EWS told me it had to be 18 or less so I generated an 18 character one and it showed successfully changed. I saved this password in my password generator however EWS doesnt accept this new password or the old WPS pin

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Betty0610
HP Support Agent
HP Support Agent
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@Andym4c

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 853
Message 2 of 2
Flag Post
HP Recommended

@Andym4c

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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