HP OFFICEJETPRO 8130e series

[IS034]

I just want to use my hp printer, however it does not allow me. it says Cartridge or account issue

[Kuroi_Kenshi]

Hi @IS034,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Open the printer and ensure that all cartridges are properly installed. Remove and reinsert them to make sure they are clicked into place securely.

Verify Cartridge Compatibility:

• Ensure that you are using genuine HP cartridges that are compatible with the HP OfficeJet Pro 8130e series. Third-party or refilled cartridges might cause issues.

Account and Subscription Verification:

• If you're using HP Instant Ink or another subscription service, log into your HP account to verify your subscription status. Ensure there's no issue with your account, such as a payment problem.

Reset the Printer:

• Try resetting the printer by turning it off, unplugging it from the power source, waiting for about a minute, and then plugging it back in and turning it on.

Firmware Update:

• Check if your printer’s firmware is up to date. You can do this via the HP Smart app or the printer’s menu settings.

Inspect Cartridge Contacts:

• Gently clean the electrical contacts on the cartridges and inside the printer. Use a lint-free cloth lightly moistened with distilled water or an isopropyl alcohol swab.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,