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‎01-26-2024 12:36 PM

HP Recommended
Product: HP OfficeJet3833
Operating System: Microsoft Windows 11

I have had an unopened HP OfficeJet 3833 printer in my possession for a long time. I purchased it as a gift that was never given.  Today, my 6810 printer bit the dust and so I attempted to set this one up.  The printer came with an optical setup disc.  As new PC laptops do not have optical drives, I attempted two different external CD drives to access the software.  The discs rotated and searched in both drives but never loaded.  I copied the disc to another disc and the same thing happened.  I copied the disc to a USB thumb drive and attempted to access the setup but nothing happened.  I searched the HP site before finally finding the all-in-one software for my printer.  The process wasted hours.  I was able to load the software from the original setup disc onto an older pc laptop with an incorporated drive but that is not the laptop I commonly use. 

I am concerned about whether I will be able to switch this printer to a new pc if I need to.  I appreciate any thoughts and suggestions.

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2 REPLIES 2

‎01-26-2024 12:44 PM

HP Recommended

That disk included with a printer is not for a WIN11 computer.

 

https://support.hp.com/us-en/drivers/hp-officejet-3830-all-in-one-printer-series/model/11503710 




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‎01-26-2024 12:49 PM

HP Recommended

Valsimot Thank you so much for the explanation.  If I keep this printer long enough to buy a new laptop, I' ll use the easy setup I downloaded for this one.  

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