HP OffJet Pro 8020 series "setup incomplete-of on a metered connection" and "scanners not appearing"

[murp28]

my HP OfficeJet Pro 8020 series is showing the above problems.  Also, it is on one of two USB ports on my Laptop Computer and the printer states that it is connected to WIFI Direct.  When I try to print, it just spits out blank pages.  When i first turned on WiFi Direct, it printed perfectly my test pages and I printed a document from my Laptop and it went just fine.  That as about 1 month ago and I have tried everything to get it to print and it will no.  The connection goes to the printer and I hear the printing sounds but blank pages come out.  Has not worked right since I bought it.  Warranty coming up.  

[Kuroi_Kenshi]

Hi @murp28,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Everything

• Turn off the printer and unplug it.
• Restart your laptop/computer.
• Wait 60 seconds, then plug the printer back in and turn it on.

Check Connection

• If using WiFi Direct, make sure your laptop is connected to the correct WiFi Direct network.
• If using USB, try switching to a different USB port.
• If using WiFi, restart your router and reconnect the printer.

Update Printer Drivers

• Go to the HP website and download the latest drivers for your OfficeJet Pro 8020.
• Install them and restart your computer.

Check Printer Settings

• Open Control Panel > Devices and Printers.
• Right-click your HP OfficeJet Pro 8020 and select Set as Default Printer.
• Make sure the printer status is "Ready" and not "Offline".

Resolve Metered Connection Issue

• Go to Settings > Network & Internet > WiFi.
• Click on your connected network and disable Metered Connection.
• Restart the printer and computer.

Fix Blank Page Issue

• Open HP Smart App and run Printhead Cleaning (under Tools).
• Make sure you are using genuine HP ink cartridges and check ink levels.
• Remove the cartridges, wipe the copper contacts with a lint-free cloth, and reinstall them.
• Try printing a test page.

Factory Reset Printer (If Nothing Works)

• Open printer control panel.
• Navigate to Setup > Printer Maintenance > Restore Defaults.
• Confirm reset and set up the printer again.

Let me know if you need more details! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,