HP Office Jet Pro 7740

[Kafkaesque]

Could I please, PLEASE have the contact details of a genuine HP technician who could visit our house and sort out our printer problems. My wife and I have separate computers which use the same printer. For at least the last TWO YEARS the system has limped along - the printer not recognising the computer or vice versa, I can only print in black and white, my wife cannot scan. Hopeless.

The hardware seems excellent, never a paper jam and always works well.

The soft ware and the so-called help programmes are useless.

I have just had yet another wasted afternoon trying to get the printer to scan fom my wife's computer.

Please can you give me a contact in Rome, Italy that I can call and arrange for him/her to sort out this mess once and for all. NOT someone in Croatia!

Best regards.

[sandytechy20]

@Kafkaesque

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.