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‎05-27-2016 05:00 AM

HP Recommended
Product: HP OfficeJet 3830 All in one
Operating System: Microsoft Windows 10 (64-bit)

I very recently installed the HP OfficeJet 3830 all in one printer so that documents could be printed wirelessly from an iPad and also from my desktop computer.

 

The installation appeared to go well - however, there were issues with scanning and when I ran the HP Print & Scan Doctor the fix seemed to correct the issue.  I have had to run the Scan Doctor again for the same problem - so there is obviously another issue here.  Now the Print & Scan Doctor is saying that the product could not be found even after a restart and the recommendation was to contact HP Support.

 

As I am very much a technophobe I really don't know what is going on here and how to remedy the issue.  Can anyone please advise me - in the most simple language possible - how this problem can be dealt with.

 

Many thanks.

 

Dottylass

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2016 06:41 AM

HP Recommended

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321/...


2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎05-27-2016 06:41 AM

HP Recommended

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321/...


2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-28-2016 05:53 AM

HP Recommended

Thank you for your reply.  I will try what you have suggested.  

 

Many thanks again.

 

Dottylass

Was this reply helpful? Yes No

‎06-01-2016 02:23 AM

HP Recommended

Thank you Distinguished Professor - your remedy has worked.  

 

Many thanks for your help - greatly appreciated.

 

Regards

 

Dottylass

Was this reply helpful? Yes No

‎06-01-2016 08:57 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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