HP OfficeJet 3833 'driver unavailable"

[CCRN]

My printer is connected to the internet, but I cannot install it on my desktop computer. It worked in the past, but then  It was  "offline" for a while and I was unable to print from my desktop, so I tried to reinstall the printer.  I have tried to install it using the HP smart app and manually....nothing works. It just says, "driver unavailable" .  I downloaded driver from HP site....not sure if it's the right one. That didn't work. I'm able to print from my iphone or ipad. Any help would be greatly appreciated. 

[Betty0610]

@CCRN

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Or you can install the HP Smart App.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CCRN]

It seemed to work. I was able to install the printer and print a test page. When I try to print something else, I get an "error Printing" and unable to print. Any other thoughts?

[Betty0610]

Uninstall the HP Smart App, restart your Computer, install the HP Smart App.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!