HP OfficeJet 5200 replace catridge problem

[Hi2500P]

I bough HP OfficeJet 5200 one month ago , yesterday I get a message "catridge problem" I replace a new catridge and able to print . Today the "catridge problem" shown again , and the message suggested me either reinsatll the catridge

or replace it . but I just replace a new catridge for one day ?

I once was a fan for HP produces , now I just want to ask
what a produce is It ??? !!! and can HP told me how to fix it !!!

[Flower_Bud]

@Hi2500P

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, your printer is giving a cartridge problem error message, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Let's try these steps to resolve the issue: Click here 

Step 1: Update printer firmware

Step 2: Make sure the ink cartridges are compatible

Step 3: Make sure the ink cartridges are correctly installed

Step 4: Clean the electrical contacts

Step 5: Reset the printer

Step 6: Clean the ink cartridge contacts again

Step 7: Install a new ink cartridge

Let me know how this goes,

Cheers 🙂

[Hi2500P]

>When was the last time it worked fine?

20/07/2018

>Were there any hardware/software changes made?

 not sure is there any Window update

>Have you tried any troubleshooting steps? 

Yes, even Google and try to find the solution

when  I try Step 1: Update printer firmware

[KrazyToad]

@Hi2500P

It looks like you were interacting with Flower_Bud, but she is out for the day. I'm KrazyToad & I'm at your service. 

I am unable to view the picture you sent. Are you getting any error messages when updating the Firmware?

Meantime try the other steps suggested and let me know if the issue persists

Thank you

[Hi2500P]

>Step 1: Update printer firmware

Unable to updae

>Step 2: Make sure the ink cartridges are compatible

buy together with the print at PORTERSS , have PH log on them .  it is 63

>Step 3: Make sure the ink cartridges are correctly installed

I install the color catridges ,  the print didn't complain

>Step 4: Clean the electrical contacts

do it before I ask question 

>Step 5: Reset the printer

try  a few  times 

>Step 6: Clean the ink cartridge contacts again

already  do

>Step 7: Install a new ink cartridge

the problem happen at the second day I change the new cartridge

just remember when I bought the print the sale at FORTRESS told me if I didn't finish the ink in the cartridge, I am unable to use the new cartridge . are there some hidden trick for this kind of print ?

Buy a simply print just two months, and need to spend a lot of time and enegy to learn how to fix the problems . really upset me.

[DavidSMP]

@Hi2500P,

I have reviewed the reply. Thanks for responding. I will send you a private message to assist you with the next curse of action. Check your forum private message box next to the bell icon in the upper right corner.

Thanks and have a great day.