HP OfficeJet 6962 Color ink not working

[steveheller13]

My color ink stopped working when I replaced the colors yesterday. It was working until I switched them out. I have tried troubleshooting exactly what I have found in this forum and on the HP Website. Can anyone please help with this or is there a number to call? I have had this printer about 90 days now.

[Raj1788]

@steveheller13

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you using genuine HP Ink cartridge?

How is the printer Connected? (USB/Wireless)

Check the print settings on your MAC using this link: https://support.hp.com/sg-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

If the copy is working fine it could be a driver issue, follow the below steps print driver issue,

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

   NOTE: 

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   

   Your new printer queue displays in the Printers list in an Idle status .

   

7. Try printing again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)