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‎07-24-2023 05:12 PM

HP Recommended

My OfficeJet 6962 would not scan from feeder tray, using the printer controls to scan.

 

Went to laptop Windows Fax and Scan, selected New Scan, and was able to select Source: Feeder.

 

HOWEVER, it scanned the two pages as two separate files. Trying to figure that out.

Category:
1 REPLY 1

‎07-27-2023 08:40 AM

HP Recommended

Hi @kjberman,

 

Welcome to the HP Support Community

 

I understand you are facing a scan quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better May I know

  • Does the copy also have the same issue?
  • What application are you using to scan?
  • Have you tried using an alternate scanning application?
  • What operating system are using

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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