HP OfficeJet 7720 Stuck at "Verifying"

[serema2022]

HP OfficeJet 7720 Stuck at "Verifying"

Hello,

My HP 7720 printer is stuck at verifying, i have already tried these but the issue still persists.

• Disconnected power cable (while printer was ON)
• Disconnected all cables
• Pressed "Power Button" for 30 secs

Please help.

[Rainbow23]

Hi @serema2022

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that your HP OfficeJet Pro 7720/7730 Wide Format All-in-One is stuck on the "verifying" message.

Please download and install the firmware update on the computer connected to the printer from this link

You may also refer to this document to know how to update the firmware.

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[serema2022]

hello. the printer shows 1234 on the green screen when turned on. when connected to a computer via usb, it is defined as hpreflash. the program does not see it. what can be done?

[Rainbow23]

Hi @serema2022

Thank you for replying to us.

This could be a hardware issue with unit and may need repair.

I have sent you a private message. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping