HP OfficeJet 8022e All-in-One printer Error Code and Won't print or Finish setting up after reboot

[WhyLacey]

I am very frustrated with the HP OfficeJet 8022e All-in-One System. I enrolled the product on my HP Smart account and in the Instant Ink Program. My product and subscriptions no longer showing up on my HP Smart account. I looked today as I am unable to print to my printer. The printer says there is an error with my HP account. Upon going through the "support" process I followed all the trouble shooting options and I am still receiving the same error message along with an error code UA_400_EB000U0410 saying the install cannot be completed. I purchased the printer 10 months ago to use for personal use and sometimes for my job, I am a teacher/educator. I do not use the printer very often and only received the first refill on the Instant Ink Program. So I paid for the printer and the subscription to the Instant Ink Program and was only able to use the printer a handful of times. To me this is a lot of money for very little use and now I need to probably purchase a new printer. I have an HP desktop and have had an HP laptop and I was very happy with both, but now I am hesitant to purchase another HP product.

[Raj_05]

Hi @WhyLacey,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration with your HP OfficeJet 8022e printer. Error codes like UA_400_EB000U0410 can be quite perplexing, especially when they disrupt your workflow. Let's try to troubleshoot this together before resorting to buying a new printer.

Here are some steps you can take.

• Restart Everything: Sometimes, a simple restart can solve many issues. Turn off your printer, computer, and router. Wait for a few minutes, then turn them back on and see if the error persists.
• Check Network Connection: Ensure that your printer is properly connected to your Wi-Fi network. You may need to reconfigure the network settings on your printer if they've been reset.
• Update Printer Firmware: Make sure your printer has the latest firmware installed. You can usually do this through the printer's control panel or by visiting the HP support website.
• Reset Printer: If the issue persists, you can try resetting your printer to its factory settings. This will erase all settings and preferences, so proceed with caution. Instructions for resetting your specific printer model should be available in the user manual or on the HP support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support